You just put those precious credits on your mobile. The next day, without almost used your device, the credits are gone, as if magically. I wonder what happened? Will gave problem with the carrier? I wonder if I used my credits? How to get my credit back? Slow down that for everything there is a solution.
Sending SMS Messages
One of the first reasons to suck their credits are SMS messages. They cost more than you think. In addition, promotions unlimited messaging operators may require some kind of prior registration in the program of benefits or have a limited period of validity. In other cases, it may be that you expect them to be cheaper than you imagined and “eating” all his credits. To avoid this, we recommend that you use programs like WhatsApp and Messenger, Facebook. This second, inclusive, is already free on some Brazilian operators such as Hi, TIM. Of course before accessing the Brazilians ‘ favorite social network, it is best to check with your carrier’s CUSTOMER SERVICE if access is even free.
Links to Other Carriers
To lose their claims easily, you can make calls to other cellular operators by mistake, which will end quickly with your money. Avoid this by using applications that identify carriers of their friends or let next of his name in the list of contacts the operator that he is using. Simple, practical and will save you a good financial amount at the end of the month.
Mobile Data and GPS Enabled
Another very common situation for the “loss” of credits is when the mobile and GPS data are enabled. For those who don’t know yet, most cell phones in the world uses data sets from GPS chip with the towers. And to access the data of the towers, the devices need to use data from the carrier to get access to GPS information. This will generate the spending of some credits. Many people also forget to turn off mobile data devices and end up spending more than they should. This is because some applications can continue “sucking” data even if they are turned off. So, each time you finish using the data from your mobile device, switch off the network access. Whenever possible, prefer using a network of wireless internet available. The less mobile data you use, the more credits you will keep.
Applications That Suck Your Data (and Credits)
Some applications can be configured to update automatically or can be configured to get information whenever you connect on the network. To avoid this, it is worth taking a look in the settings of your mobile application updates and only authorize updates via wireless networks. Next to that, you must go through each application to your device and configures them to only access data via wireless network. Typically, applications have this option in your settings. If you don’t see this option, you can fetch the data access option only via “push”, that is, when you request the application to download information from the network.
The Carrier Problems
Finally, and no less common, are the problems of Brazilian carriers network. Is more than common credits “disappear” due to these problems, whether because of calls fell, uses that never existed, among other problems that our mysterious operators only could explain. There are carriers that have “technical” problems more often than we realize. In this case, the first way of finding a solution is contacting the helpline operator and noting the protocol number. If the problem isn’t solved, get protocol number and go directly to the website of Anatel to complain. If the problem is not solved, get the protocols and complaints with the FCC and go to the Procon their city. This extreme go to Procon happens only in a few cases and generally, you’re going to have to take the company to court to find a solution. But it is worth remembering that by following this order of actions is a lot easier to find a good solution for your case.
Most problems with credits occurs due to lack of information from the users, who do not know how to configure their applications and much less use wisely the internet access of modern phones. There are many guides on the network, including our blog, about how to save data and cell phones. Following these guides and reading the contracts of your appliance before using your credits will help you avoid that they disappear for no apparent reason. We hope that with this article the doubts about this issue are over. But if not over, don’t forget that you can ask in the comments space below.
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